Information Collection & Use
The Application collects and processes information to deliver seamless solar plant management services. Below is a breakdown of what we collect and why.
Automatically Collected Information
- Device Info — IP address, model, OS version, unique identifiers
- Usage Data — Pages accessed, timestamps, session duration
- Performance Data — Crash reports, errors, reliability metrics
- Location Data — Approximate location for regional services & nearby WBSEDCL offices
User-Provided Information
- Plant Details — Solar Plant ID, Name, Installation Location
- Personal Info — Name, email, phone, registered address
- Credentials — User ID and password for secure access
- Plant Config — Panel capacity, inverter details, system specs
- Energy Data — Production readings, consumption patterns
- Service Requests — Maintenance requests, technical inquiries
Your information is used to monitor solar plant performance and analytics, send performance alerts and maintenance reminders, process service requests, locate nearby support centres, improve app functionality, and comply with regulatory requirements.
Third-Party Services & Data Sharing
The Application integrates with trusted third-party services to enhance functionality. Each has its own privacy policy governing their use of data.
Circumstances for Data Disclosure
- Legal Compliance — Court orders, government regulations, or applicable law
- Service Providers — Trusted partners under strict confidentiality agreements
- Technical Support — Processing solar plant service requests and performance records
- Fraud Prevention — Investigating suspicious activity and maintaining security
- Business Transfers — Merger, acquisition, or asset sale (users will be notified)
We do not sell your personal information to third parties for marketing purposes. Your data is used solely to provide and improve solar plant management services.
Data Security & Protection
Industry-standard security measures are implemented to safeguard your information throughout its lifecycle.
- Encryption — SSL/TLS protocols for all sensitive data transmissions
- Secure Authentication — Password-protected accounts with secure login mechanisms
- Access Controls — Personal data access restricted on a need-to-know basis
- Regular Audits — Periodic security assessments and vulnerability testing
- Data Backup — Regular backups to prevent data loss
No method of electronic transmission or storage is 100% secure. While we apply robust protections, absolute security cannot be guaranteed.
Data Retention Policy
We retain personal information for as long as necessary to provide continuous solar plant monitoring, maintain historical energy data, comply with legal obligations, and resolve disputes. To request deletion of your account and associated data, please contact pritam.sinha01@gmail.com. Certain information may be retained where required by law or regulation.
Your Rights & Choices
As a WBSEDCLSolar user, you are entitled to the following rights with respect to your personal data:
Request a copy of your personal data stored in our systems.
Update or correct inaccurate information in your account.
Request deletion of your account and all associated data.
Unsubscribe from promotional notifications (service alerts continue).
Receive your data in a structured, machine-readable format.
Revoke consent for optional data processing at any time.
To exercise any right, contact pritam.sinha01@gmail.com with your consumer number and registered details. We will respond within 30 days.
Location Services
The Application may request device location access for mapping solar plant installations, locating nearest technical support centres, reporting location-specific issues, and providing regional solar irradiance and weather data. Location permissions can be managed in your device settings — disabling location may limit certain app features.
Push Notifications
Push notifications may be sent for solar plant performance alerts, energy production reports and milestones, maintenance reminders, system error alerts, and important announcements. You may disable notifications via device settings, though this may delay timely updates about your solar plant operations.
Children's Privacy
The WBSEDCLSolar Application is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has submitted personal data through our app, contact us immediately at pritam.sinha01@gmail.com and the information will be deleted promptly.
Cookies & Tracking Technologies
The Application may use cookies and similar technologies to remember your login session, analyse usage patterns, deliver personalised content, and improve overall app performance. You may manage cookie preferences through your device or browser settings.
Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or service improvements. Significant changes will be communicated via in-app notifications, email to your registered address, and updates posted within the Application. Continued use of the Application following any changes constitutes acceptance of the updated policy. We encourage regular review of this document.
Consent & Governing Law
By downloading, installing, and using the WBSEDCLSolar Application, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, and sharing of your information as described herein.
This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of courts in Kolkata, West Bengal.